Kia Ora,
ACC are serious about improving their interactions with their serious injury customers and would like to understand your experiences on three important matters. We are now gathering insight of your experiences and will bring them to ACC in a workshop with them on November 15th.
The three interactions they wish to know more about are:
- ACC’s first contact with you
- Setting up of your entitlements/supports first time
- Contact at discharge
They are keen to hear about your experiences on all of the below, but please feel free to respond to as much or as little as you wish. Any feedback you can provide will be greatly appreciated.
- ACC’s first contact with you
Thinking about when ACC first contacted you or your support network:
Did ACC speak with you (or your support network) at the right time?.
Did ACC tell you (or your support network) what you needed to know at that time?
What could ACC have done to make it easier for you (or your support network) at that time?
- The first time your entitlements/supports were set up
Thinking about the early days after your injury when the initial supports e.g income support, transport etc. were set up:
Did ACC inform you of what you needed to know at that time?
What could ACC have done to make this a better experience for you at that time?
- Contact at discharge
Thinking about when you were first discharged from hospital or the rehab clinic:
How well informed were you during the process?
What did ACC do well and what could they have done better?
Kind Regards
Brendan Tourelle
